My Express Service™

Overview

The Jibbio Midsize Business account includes 500 MAXeSites™, empowering your professional or skilled trades service business to offer a true VIP service for each of your preferred customers via their own personalized My Express Service™ MAXeSite™, while acquiring more new customers with AskMIA™.  Minimize verbal communication and maximize operational efficiency for top customer satisfaction.

Path of Lease Resistance

With a scan of a QR code, click of the mouse or tap of the screen; each of your customers have immediate access to their own personalized Express Service Check-In™ MAXeSite™ that aggregates everything they need to conveniently:

Ask for advice
Communicate with technician
Inquire more information
Learn about services
Make an offer
Redeem VIP discounts
Request for quotation
Schedule an appointment
Upload multimedia content
View special offers

The path of least resistance with minimal barriers- No phone calls, voicemail, registration, logins, or website required.

In turn, empowering your business to:

Build customer relationships
Increase customer loyalty
Upsell customers easily

Patent pending MAXeSites™ provide you with endless customization options to suit your marketing needs and automate administrative objectives.


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CUSTOMER EDUCATION

The Problem

For the majority of businesses, lack of educating the customer is a fundamental problem that needs to be addressed before, during, and/or after services have been rendered.

Nowhere is this more apparent than in the world of skilled trade & home maintenance services. The amount of technical information and misinformation is overwhelming for the average customer, making customer education a crucial priority- "what services or repairs are you advising to have completed, and why does the customer need it?"

Service businesses realize these issues, but their challenge is finding a simple means to educate and engage customers.

Educate to Engage

With 67% of consumers stating that "bad customer experience, poor service, or getting ripped off" as one of their primary reasons to stop doing business with an entity, focusing in customer education can substantially improve customer retention to increase their Customer Lifetime Value (CLV) to your business.

"It can cost as much as 7X more to acquire a new customer, than to retain one."

By educating customers, it’s a win-win: It allows you to build a personal rapport with each customer earning their confidence (i.e. trust) in the services you provide, and in return you retain more happy customers with possible referrals.

The Solution

My Express Service includes professional, high-resolution, trade service & repair schematic diagrams accessible from any mobile phone, tablet, or desktop; empowering your business to educate customers in a simple and engaging manner.

More educating, less selling.  In turn, maximizing customer experience and retention.

CUSTOMER LIFETIME VALUE (CLV)

What is your average Customer Lifetime Value (CLV)?

If your business provides professional services to clients or regular maintenance services to customers, you probably have an idea of their value (or lack thereof) to your business.

With the increasing number of competition in every niche market both online and offline, customers today are savvy shoppers- they want savings, service, and convenience.

There are always competitors ready to beat your price, but if you provide customers with an easy means to satisfy multiple objectives requiring their minimal time and effort, you will likely generate more sales over competitors.

Moreover, a non-intrusive tool that empowers your business to maintain a regular dialogue with customers will ultimately help you to build loyal relationships with your existing customer base.

New vs Existing Customers

Acquiring new customers will help increase your revenue, but your best customers are your existing customers.  Why?

76% of companies see Customer Lifetime Value as "an important concept for their organization."  The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.

Unfortunately, far too many businesses ignore the above facts and end up neglecting their core customer base by focusing primarily in marketing for NEW customer acquisition, rather than allocating marketing efforts for EXISTING customer retention. In turn, losing customers.

Best of Both Worlds

My Express Service™ utilizes high-tech touchpoints and low-pressure upselling to build loyal relationships with your existing customer base to increase retention, maximizing their Customer Lifetime Value (CLV) to your business.

AskMIA™ is a proprietary marketing, promotional and communication tool designed to drive more loyal customers to your business at the LOWEST Cost Per Customer of less than three first-class U.S. postage stamps per month.

My Express Service™ and AskMIA™ are powered by Jibbio MAXeSites™, an accessibility compliant cloud-based application proven to increase leads, clients/customers, and website rankings.

CORNER YOUR LOCAL MARKET

Providing a personalized My Express Service™ for each client/customer is a non-intrusive touchpoint that helps your business to build client/customer relationships to increase their satisfaction, loyalty, retention, and repeat sales.

There is another significant fundamental aspect that works behind the scenes, in your favour:

Customers collaboratively boost your website rankings and traffic.

WHY JOIN

1. No Barriers

CONSUMERS - No app download, registration, or logins required
BUSINESS - No new hardware, installation, or integration required

2. Optimize

Supercharge your existing marketing, promotional and communication efforts with an easy all-in-one tool:

B2B cross-promotional marketing
Build customer relationships
Customer & service feedback
Digital marketing
Direct marketing
Increase customer loyalty
Print marketing
Special offers changed on the fly
Surprise service discount changed on the fly
Upsell customers easily

Plus much more!

3. Launch in One Day

1
SIGN UP now, and you will immediately receive a 5-min questionnaire to complete. Your responses are required for Step 2.
2
We SET UP your AskMIA™ and My Express Service™ MAXeSite™ templates, advertiser enrol & pay form, and marketing copy.
3
We EMAIL you the information and links to all written copy created in Step 2 within one business day.
4
You EDIT template content, then copy for each customer as desired.
5
LAUNCH and see results!