AskMIA™ for Trade Service

"Non-verbal, contactless service"

Overview

A First to Market technology providing trade service businesses with turnkey sticky solutions that aggregate personalized "sales, marketing, and customer service" with SEO all in one modularized, template-based MAXeSite™.  The two templates:

1. AskMIA™ (for new customers)
2. Express Service Request™ (for existing customers)

VIEW DEMOS

AskMIA™ (LEFT) and Express Service Request™ (RIGHT)

Add, edit, delete, move, or disable template fields with a click of the mouse. Copy, or batch create up to thousands of MAXeSites™.

CORNER YOUR LOCAL MARKET

A marketing game changer.

Providing a personalized Express Service Request™ for each preferred HVAC or plumbing service customer is a sticky touchpoint to increase their satisfaction, loyalty, and repeat sales.

It is a turnkey marketing, promotional, and communication tool to increase Customer Lifetime Value (CLV). Moreover, customers unknowingly "work" to improve your local SEO and website traffic.

Here's HOW

Over 500+ algorithms determine how search engines rank a website, which constitutes core fundamental principles to increase website traffic and search engine optimization (SEO):

Content
Activity
Links

1. Content

Batch create a personalized Express Service Request™ MAXeSite™ app for each preferred customer to offer true VIP service, consisting of their unique content relevant to the nature of your HVAC or plumbing service business that you batch update regularly.

Every MAXeSite™ app would have the customer's info pre-populated for minimal data input, their appliance image with make/model as the file name (e.g. GI_GS675YRVIT_200.jpg), service "specials, tutorials, request, feedback" and more.

2. Activity

The customer can view their Express Service Request™ MAXeSite™ app accessible from any web browser, by scanning a Jibbio QR code (auto-generated with each batch created MAXeSite™) or via their unique MAXeSite™ app web link.

For the business, the service technician scans the QR code upon arrival at the customer's location, which would provide all necessary information.  Non-verbal, contactless service.

3. Links

Each customer's Express Service Request™ MAXeSite™ app backlinks to your website.

In Summary

If your business provided 500 customers with their own Express Service Request™ MAXeSite™ app:

500 MAXeSite™ app URLs bookmarked in 500 unique IPs,
500 unique IPs accessing 500 SEO enhanced pages of unique servicing content,
500 SEO enhanced pages of unique servicing content backlinking to your relevant service trade website.

Plus, many more factors that can lead to a juggernaut for increase!

Powerful Synergy

Express Service Request™ with AskMIA™ will generate more customers, increase profit, improve SEO, and the advertising opportunities alone can pay for the service itself!  Stop chasing, and start leading.

A solution that encompasses direct, digital, print, and B2B cross-promotional marketing all in one simple platform.

MAKING IT EASY

Batch create a personalized Express Service Request™ MAXeSite™ app for each of your customers.

Existing customers can access their Express Service Request™ MAXeSite™ app via URL, scan a QR code, tap the AskMIA™ icon on mobile phone home screen (like a native app), or click the URL bookmark in their web browser.

Bookmarking can improve your local SEO rankings as search engines may deem it as "useful content that the user wishes to save."

The customer's information is conveniently prepopulated for minimal data input and aggregates everything they need to:

Ask for advice
Communicate with technician
Inquire more information
Learn about services
Make an offer
Redeem VIP discounts
Request for quotation
Schedule an appointment
Upload multimedia content
View special offers

To acquire new customers, the public can access your AskMIA™ MAXeSite™ via URL or scan the QR code on your custom 24" X 36" licensed poster included (scale down to 4" X 6" flyers), for quick and easy access.

Customers love the convenience, service, value and the ability to communicate anonymously - NO phone calls, voicemails, app download, data privacy concerns, or login.  The path of least resistance.

Minimize verbal communication and maximize operational efficiency for top customer satisfaction to:

Build customer relationships
Increase customer loyalty
Upsell customers easily

EDUCATE CUSTOMERS

The Problem

For many HVAC or plumbing service businesses, lack of educating the customer is a fundamental problem that needs to be addressed before, during, and/or after services have been rendered.

The amount of technical information and misinformation is overwhelming for the average customer, making customer education a crucial priority- "what service maintenance or repairs are you advising to have completed, and why does the customer need it?"

Service businesses realize these issues, but their challenge is finding a simple means to educate and engage customers.

Educate to Engage

With 67% of consumers stating that "bad customer experience or poor service" as primary reasons to stop doing business with a brand, focus in educating customers to improve retention and increase their Customer Lifetime Value (CLV) for your service business.

"It can cost as much as 7X more to acquire a new customer, than to retain one."

By educating customers, it’s a win-win: It allows you to develop a personal rapport with each service maintenance customer earning their confidence (i.e. trust) in the services you provide, and in return you retain more happy customers with possible referrals.

The Solution

Each customer's personalized Express Service Request™ MAXeSite™ app includes professional HVAC and plumbing servicing schematic diagrams; empowering your business to educate customers in a simple and engaging manner.

More educating, less selling.  In turn, maximizing customer experience and retention.

CUSTOMER LIFETIME VALUE (CLV)

What is your average (CLV)?

If you provide a service, you have an idea of each customer's value (or lack thereof) to your business.

With increasing competition in every market, customers today are savvy shoppers- they want savings, service, and convenience.

There will always be competitors ready to beat your price, but if you provide customers with sticky value and an easy means to satisfy objectives with minimal effort, you will dominate competition.

Moreover, a non-intrusive tool to keep regular dialogue with customers will help you build loyal relationships.

New vs Existing Customers

Acquiring new customers will increase revenue, but your current customers are the best ones.  Why?

The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is only 5-20%.

Unfortunately, many businesses neglect their customer base by focusing primarily in acquiring NEW customers, rather than allocating marketing efforts to retain EXISTING ones.  As a result, losing customers.

Best of Both Worlds

Express Service Request™ utilizes high-tech touchpoints and low-pressure upselling to build loyal relationships with your existing customer base to maximize their Customer Lifetime Value (CLV).

AskMIA™ is a proprietary marketing, promotional and communication tool designed to drive more new customers to your business at the LOWEST Cost Per Customer of less than three first-class U.S. postage stamps per month.

MARKETING OBJECTIVES

1. AskMIA™ will improve marketing efforts for your HVAC or plumbing service business. Acquire more customers in your local market.

2. Express Service Request™ will build more profitable relationships by increasing customer satisfaction, loyalty, and repeat sales.

ROI + SEO

Reach out to local, community-driven, non-compete businesses and offer them exclusive display advertising opportunities within your AskMIA™ and Express Service Request™ MAXeSite™ apps.

The advertisers' links within MAXeSites™ can improve your local search engine optimization (SEO), develop B2B cross-promotional relationships to expand exposure even more, and the ad revenue alone can pay for the service itself.  A win, win.

Patent pending MAXeSite™ apps provide your HVAC or plumbing service business with customization options to suit your marketing needs, simplify data, improve local SEO and website traffic to corner your market.

WHY JOIN

True VIP Service

The Jibbio MIDSIZE account empowers your business to batch create a personalized Express Service Request™ MAXeSite™ app for up to 500 customers, and acquire more new customers with AskMIA™.  Buy more MAXeSites™ as needed.

1. No Barriers

CUSTOMERS - NO app download, registration, or logins required
BUSINESS - NO new hardware, installation, or integration required

2. All-In-One

Supercharge your marketing, promotional and communication efforts with an easy multifaceted tool:

500 MAXeSites™ included
Build customer relationships
Collect service feedback
Create special offers on the fly
Expand B2B cross-promotional relationships
Generate ad revenue and keep 100% (less PayPal fees)
Improve local SEO and traffic
Increase customer loyalty
Offer surprise service discount on the fly
Omnichannel marketing- Digital, Direct and Print
Upsell customers easily

Plus much more!

3. Launch in One Day

1
SIGN UP for the Jibbio MIDSIZE account and you will receive a 5-min questionnaire, required to complete Step 2.
2
We SET UP your AskMIA™, Express Service Request™, and Advertiser Enrol MAXeSite™ templates with marketing copy.
3
We EMAIL you content created in Step 2 in one business day.
4
You EDIT templates, then batch create for customers.
5
LAUNCH and see results!

Don't have the time, staff, and seeking results in 2-3 months?
Our team will do it for you.

View Managed Services