AskMIA™ for Trade Service

"Non-verbal, contactless service"

EDUCATE CUSTOMERS

The Problem

For many auto service businesses, not educating customers on services proposed or rendered is a problem that must be addressed.

The amount of technical information and misinformation is overwhelming for the average customer, making customer education a crucial priority- "what service maintenance or repairs are you advising to have completed, and why does the customer need it?"

Service businesses realize these issues, but their challenge is finding a simple means to educate and engage customers.

Educate to Engage

With 67% of consumers stating that "bad customer experience or poor service" as primary reasons to stop doing business with a brand, focus in educating customers to improve retention and increase their Customer Lifetime Value (CLV) for your service business.

"It can cost as much as 7X more to acquire a new customer, than to retain one."

By educating customers, it’s a win-win: It allows you to develop a personal rapport with each service maintenance customer earning their confidence (i.e. trust) in the services you provide, and in return you retain more happy customers with possible referrals.

The Solution

Each customer's personalized Express Service Request™ MAXeSite™ app includes professional HVAC and plumbing servicing schematic diagrams; empowering your business to educate customers in a simple and engaging manner.

More educating, less selling.  In turn, maximizing customer experience and retention.

Prev/Next
1. Marketing Objectives
2. Corner Your Local Market
3. Making It Easy
4. Educate Customers
5. Customer Lifetime Value
6. Proof of Concept
7. Why Join

Don't have the time, staff, and seeking results in 2-3 months?
Our team will do it for you.


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