AskMIA™ for Trade Service
"Non-verbal, contactless service"
The Problem 🤨
For many auto service businesses, not educating customers on services proposed or rendered are problems that must be addressed.
The amount of technical information and misinformation is overwhelming for the average person, making customer education a crucial priority- "what service maintenance or repairs are you advising to have completed, and why does the customer need it?"
Service businesses realize these issues, but their challenge is finding a simple means to educate and engage customers.
Educate to Engage 🧐
😠 With 67% of consumers stating that "bad customer experience or poor service" as primary reasons to stop doing business with a brand, focus in educating customers to improve retention and increase their Customer Lifetime Value (CLV) for your service business.
"It can cost as much as 7X more to acquire a new customer, than to retain one."
By educating customers, it’s a win-win: It allows you to develop a personal rapport with each service maintenance customer earning their trust in the services you provide, and in return you retain more happier customers with potential referrals.
The Solution 💯
Each customer's personalized Express Service Request™ MAXeSite™ app includes HVAC and plumbing servicing schematic diagrams. Educate customers remotely, and contactless.
Provide better customer education for easier upselling.
Seeking results in 2-3 months?
Our team can do it for you.
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