AskMIA™ for Trade Service
Expand Web Presence to Grow
1 MIN READ
The Problem 🤨
For many trade service businesses, lack of educating customers on services can reduce sales and loyalty.
The amount of technical information and misinformation is overwhelming for the average person, making customer education a crucial priority- "what service maintenance or repairs are you advising to have completed, and why does the customer need it?"
Service businesses realize these issues, but their challenge is finding a simple means to educate and engage customers.
Educate to Engage 🧐
😠 With 67% of consumers stating that "bad customer experience or poor service" as primary reasons to stop doing business with a brand, educating customers can imcrease loyalty and their Customer Lifetime Value (CLV) for your business.
"It can cost as much as 7X more to acquire a new customer, than to retain one."
By educating customers, it’s a win-win: It allows you to develop a personal rapport with each service maintenance customer earning their trust in the services you provide, and in return you retain more happier customers with potential referrals.
The Solution 💯
Each customer's personalized Express Service Request™ MAXeSite™ app includes HVAC and plumbing servicing schematic diagrams. Educate customers remotely, and contactless.
Provide better customer education for easier upselling.
Seeking guaranteed results in 3-4 months?
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