AskMIA™ for Auto Service
A First to Market technology providing auto service businesses with easy DIY marketing tools comprised of over 50 practical automotive service marketing ideas that are modularized, customizable and aggregated into web-based templates.
Copy a template or add, edit, delete, move, and disable template fields with a click of the mouse. The two main templates are:
1. AskMIA™ (for new customers)
2. Express Service Check-In™ (for existing customers)
MAXeSite™ apps are a multifaceted must-have for your digital marketing to increase sales and save time.
AskMIA™ (left) and Express Service Check-In™ (right)
Making It Easy
Give each of your customers their own personalized Express Service Check-In™ MAXeSite™ app for a true VIP service that is simple, and minimizes the communication barriers to do business with you.
It requires the customer only "1-scan, 1-click or 1-tap" to quickly access their Express Service Check-In™ app. The customer's information is conveniently prepopulated for minimal data input and aggregates everything they need to:
Ask for advice
Communicate with advisor
Inquire more information
Learn about services
Make an offer
Redeem VIP discounts
Request for quotation
Schedule an appointment
Upload multimedia content
View special offers
The path of least resistance with minimal barriers. Customers love the convenience, service and value - NO missed phone calls, no frustrating voicemails, no hassles of downloading an app, no website, and no need to repeat information to a service advisor.
Minimize verbal communication and maximize operational efficiency for top customer satisfaction to:
Build customer relationships
Increase customer loyalty
Upsell customers easily
Information submitted by a customer is emailed to your business and/or directly into your CRM via ADF-XML, in real-time.
True VIP Service
The Jibbio MIDSIZE account includes 500 MAXeSites™, empowering your auto service & repair shop to offer a true VIP service for up to 500 customers via their own personalized Express Service Check-In™ MAXeSite™ app, while acquiring more new customers with AskMIA™. Buy more MAXeSites™ as needed.
ROI + SEO
Reach out to local, community-driven, non-compete businesses and offer them exclusive display advertising opportunities within your AskMIA™ and Express Service Check-In™ MAXeSite™ apps.
The advertisers' links within MAXeSites™ can improve your local search engine optimization (SEO), develop B2B cross-promotional relationships to expand exposure even more, and the ad revenue alone can pay for the service itself. A win, win, win.
Patent pending MAXeSite™ apps provide your automotive service business with endless customization options to suit your auto service marketing needs, simplify administration, improve automotive local SEO and website traffic to corner your local market.
Auto Service Marketing
1. AskMIA™ will improve your automotive service marketing efforts to expand and acquire more new customers within your target market for auto repair shop or auto service center.
2. Express Service Check-In™ will help your auto service business to build more profitable customer relationships by increasing their satisfaction, loyalty, retention, and repeat sales.
For the majority of auto repair shops, lack of educating the customer is a fundamental problem that needs to be addressed before, during, and/or after auto servicing have been rendered.
The amount of technical information and misinformation is overwhelming for the average customer, making customer education a crucial priority- "what auto services or repairs are you advising to have completed, and why does the customer need it?"
Auto service businesses realize these issues, but their challenge is finding a simple means to educate and engage customers.
Educate to Engage
With 67% of consumers stating that "bad customer experience, poor service, or getting ripped off" as one of their primary reasons to stop doing business with an entity, focusing in customer education can substantially improve customer retention to increase their Customer Lifetime Value (CLV) to your auto service business.
"It can cost as much as 7X more to acquire a new customer, than to retain one."
By educating customers, it’s a win-win: It allows your business to develop a personal rapport with each customer earning their confidence (i.e. trust) in the auto servicing you provide, and in return you retain more happy customers with possible referrals.
Express Service Check-In™ includes over 34 hi-res, professional auto service & repair schematic diagrams accessible from any mobile phone, tablet, desktop, and each customer's Express Service Check-In™ MAXeSite™ app ($510/mo value); empowering your auto service business to educate customers in a simple and engaging manner.
More educating, less selling. In turn, maximizing customer experience and retention.
CUSTOMER LIFETIME VALUE (CLV)
What is your average Customer Lifetime Value (CLV)?
If you provide regular maintenance services to customers, you have an idea of their value (or lack thereof) to your business.
With the increasing number of competition in every niche market both online and offline, customers today are savvy shoppers- they want savings, service, and convenience.
There are always competitors ready to beat your price, but if you provide customers with an easy means to satisfy multiple objectives requiring their minimal time and effort, you will likely generate more sales over competitors.
Moreover, a non-intrusive tool that empowers your business to maintain a regular dialogue with customers will ultimately help you to build loyal relationships with your existing customer base.
New vs Existing Customers
Acquiring new customers will help increase your revenue, but your best customers are your existing customers. Why?
76% of companies see Customer Lifetime Value as "an important concept for their organization." The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.
Unfortunately, far too many businesses neglect their core customer base by focusing primarily in marketing for NEW customer acquisition, rather than allocating marketing efforts for EXISTING customer retention. As a resulot, losing customers.
Best of Both Worlds
Express Service Check-In™ utilizes high-tech touchpoints and low-pressure upselling to build loyal relationships with your existing customer base to increase retention, maximizing their Customer Lifetime Value (CLV) to your auto service & repair shop.
AskMIA™ is a proprietary marketing, promotional and communication tool designed to drive more loyal customers to your service center at the LOWEST Cost Per Customer of less than three first-class U.S. postage stamps per month.
CORNER YOUR LOCAL MARKET
Providing a personalized Express Service Check-In™ MAXeSite™ app for each preferred auto service customer is a non-intrusive touchpoint to build customer relationships at the store level and increase their satisfaction, loyalty, retention, and repeat sales.
It is a turnkey auto service marketing, promotional, and communication tool to increase Customer Lifetime Value (CLV), but there’s another significant fundamental aspect that works behind the scenes in your favour:
Customers collaboratively improve your automotive local SEO and website traffic.
The personalized Express Service Check-In™ MAXeSite™ app that your auto service business provides each of your preferred customers will have auto service & repair unique content that not only is updated regularly, but is relevant to the nature of your automotive service & repair business.
For example, each personalized Express Service Check-In™ MAXeSite™ app would have an image of the customer’s vehicle with its make/model used as the file name (e.g. Dodge_RAM_1500_pickup.jpg, Ford_Explorer_SUV.jpg, Toyota_Camry_sedan.jpg, etc.), automotive service specials (e.g. oil change, transmission service, tire rotation, etc.) and personalized messages.
Each local customer can view their personalized Express Service Check-In™ MAXeSite™ app accessible from any web browser, by scanning a Jibbio QR code or via their unique MAXeSite™ app web link.
For the auto service business, the service advisor scans the QR code when the customer's vehicle arrives to their auto service & repair shop, which would provide all necessary information. As a result, minimizing verbal communication between service advisor and customer for a true "Express Service Check-In."
Once the local customer arrives on their Express Service Check-In™ MAXeSite™ app, they can bookmark the app URL on their mobile phone, tablet, and/or desktop for repeat access. Bookmarking can have a positive impact in your local SEO rankings, as search engines correlate it to "useful content that the user wishes to save or store."
Each personalized Express Service Check-In™ MAXeSite™ app has a backlink to your website.
If your auto service shop provides 300 customers with their own personalized Express Service Check-In™ MAXeSite™ app, you have:
300 MAXeSite™ app URLs bookmarked in 300 unique IPs,
300 unique IPs accessing 300 SEO enhanced pages of unique auto servicing content,
300 SEO enhanced pages of unique auto servicing content backlinking to your relevant automotive website.
Plus, many more factors that can lead to a juggernaut for increase!
The combination of Express Service Check-In™ with AskMIA™ will drive more loyal customers through your auto repair shop front door, increase profit, improve SEO, and the local business advertising opportunities alone can pay for the service itself!
Furthermore, generate exclusive leads for your auto service business with turnkey MAXeSite™ templates included ($425/mo value).
A solution that encompasses direct, digital, print, and B2B cross-promotional automotive marketing all in one simple platform.
1. No Barriers
CONSUMERS - NO app download, registration, or logins required
BUSINESS - NO new hardware, installation, or integration required
Supercharge your marketing, promotional and communication efforts with an easy multifaceted tool:
500 Express Service Check-In™ MAXeSites™ included
Build customer relationships
Collect service feedback
Create special offers on the fly
Educate customers with schematic diagrams, accessible from their Express Service Check-In™ MAXeSite™ app ($510/mo value)
Expand B2B cross-promotional relationships
Generate ad revenue and keep 100% (less PayPal fees)
Improve local SEO and traffic
Increase customer loyalty
Offer surprise service discount on the fly
Omnichannel marketing- Digital, Direct and Print
Predesigned templates for online marketing ($425/mo value)
Upsell customers easily
Plus much more!
3. Launch in One Day