AskMIA™ for Auto Service

"Non-verbal, contactless service"

EDUCATE CUSTOMERS

The Problem

For many auto service businesses, not educating customers on services proposed or rendered is a problem that must be addressed.

The amount of technical information and misinformation is overwhelming for the average customer, making customer education a crucial priority- "what auto services are you advising to have completed, and why does the customer need it?"

Businesses realize these issues, but their challenge is finding a simple means to educate customers.

Educate to Engage

With 67% of consumers stating that "bad customer experience or poor service" as primary reasons to stop doing business with a brand, focus in educating customers to improve retention and increase their Customer Lifetime Value (CLV) for your business.

"It can cost as much as 7X more to acquire a new customer, than to retain one."

By educating customers, it’s a win-win: It allows your business to develop a personal rapport with each customer earning their confidence (i.e. trust) in the auto servicing you provide, and in return you retain more happy customers with possible referrals.

The Solution

Each customer's Express Service Check-In™ MAXeSite™ app includes 34 hi-res, professional auto service & repair schematic diagrams ($510/mo value); empowering your business to educate and engage customers.

More educating, less selling.  In turn, maximizing customer experience and retention.

Prev/Next
1. Marketing Objectives
2. Corner Your Local Market
3. Making It Easy
4. Educate Customers
5. Customer Lifetime Value
6. Proof of Concept
7. Why Join

Don't have the time, staff, and seeking results in 2-3 months?
Our team will do it for you.


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