Accessibility Compliance

UNLIMITED staff eTraining

JACK™ 5-in-1 Suite Does It For You

Set it & forget it - Customer service eTraining, Customer feedback, Policies, Employment intake, Emergency procedures, Public safety info, and more

Customer Service Accessibility eTraining (PREVIEW)



What You Need to Know

  • 1 in 7 Canadians (3.8 million) live with a disability
  • 1 in 5 Americans (56.7 million) live with a disability
  • 90% of all disabilities are not physical (not visible)

As a result, there are accessibility laws in Canada and United States to minimize barriers which go beyond physical requirements, and to maximize inclusion through education, accessible information and communication.

Canada - AODA Compliance

 

1. If you are a business with one or more employees (including Non-Profits)

2. If you are a business which provides goods or services directly to the public or to other organizations

If the above applies to your organization, you must comply with the Accessibility for Ontarians with Disabilities Act (AODA) and all of its accessibility requirements by law. Over 385,000 businesses in Ontario must comply.

Full-time, part-time, consultants, volunteers, and contract staff must complete mandatory customer service training to properly accommodate Ontarians who live with visible (physical) and/or invisible (hearing, vision, speech, learning, cognitive, mental) disabilities.

The AODA requirements go beyond accessible "customer service training, ramps and wheelchairs." You must also ensure that Ontarians with disabilities have fair and equitable access to information, communication, employment, and websites (WCAG 2.0 Level AA) in accessible formats.

A business or organization with 20 or more employees must file a compliance report online which requires your business number (BN9).

Failure to report is a $2,000 fine. If you have less than 20 employees, no reporting required but you must still comply with AODA requirements.

      

The Government has the power to conduct inspections, assign monetary penalties and prosecute through the courts.

Do nothing, and risk having a non-compliance (enforcement) letter sent to you:

Penalties can be onerous and result in fines of $50,000 per non-compliant day for small businesses and $100,000 per non-compliant day for corporations.  Read this Toronto Star article.

United States - ADA Compliance

1. If you are a business that provide goods or services to the public (called "public accomodations" in ADA)

2. The ADA establishes requirements for 12 categories of public accommodations, which include stores, restaurants, bars, service establishments, theaters, hotels, recreational facilities, private museums and schools, doctors' and dentists' offices, shopping malls, and other businesses. Nearly all types of businesses that serve the public are included in the 12 categories, regardless of the size of the business or the age of their buildings.

If the above applies to your organization, you must comply with the Americans with Disabilities Act (ADA) and its accessibility requirements by law.

"When dealing with customers who are blind or have low vision, those who are deaf or hard of hearing, or those who have speech disabilities, many business owners and employees are not sure what to do. The goal is to find practical solutions for communicating effectively with your customers." - U.S. Department of Justice

The first step is to educate and train staff on disabilities.

Penalties can be onerous and result in fines of $55,000 for first violation to $150,000 for subsequent violations.  Learn more about ADA penalties.

Take Action

OPTION 1 - Comply on your own (Time required: Ongoing hours)

1. Educate & train existing staff and all new staff, on disabilities and accessibility.

2. Create and implement accessible format solutions to satisfy core "Staff training, Customer feedback, Service policies, Employment intake, Emergency response & Public Safety Info" requirements.

OPTION 2 - Automate compliance with JACK™ (Time required: 45 mins)

1. The Jibbio Accessibility Compliance Kit (JACK™) is powered by Jibbio Minisite Forms and 3-in-1 QR Codes, and does it all for you- easy, turnkey, customizable, mobile-friendly, cloud-based accessible solutions to automate core training, information, and communications requirements 24/7, saving you tens of ongoing hours - Set it and forget it:

  • Accessible Customer Service Training for Staff
  • Accessible Customer Service Policies
  • Accessible Customer Feedback
  • Accessible Recruitment, Employment, and Volunteer Intake
  • Accessible Emergency Response Procedures & Public Safety Info
  • Accessible Mobile App Printable Signs

2. JACK™ content is specific for the Province of Ontario, Canada, but it can also satisfy core "Staff training, Customer feedback, Service policies, Employment intake, Emergency response & Public Safety Information" provisions for:

3. For the Province of Ontario, JACK™ will satisfy the following AODA compliance provisions, as denoted by the JACK™ icon:

Business

1-19 employees: COMPLIANCE REQUIREMENTS
20-49 employees: COMPLIANCE REQUIREMENTS
50 or more employees: COMPLIANCE REQUIREMENTS

Non-Profits

1-19 employees: COMPLIANCE REQUIREMENTS
20-49 employees: COMPLIANCE REQUIREMENTS
50 or more employees: COMPLIANCE REQUIREMENTS

4. In addition to JACK™ for accessibility compliance, the Jibbio 7-in-1 Suite is included which provides multifaceted tools to market, sell, and grow your business.

Replace your default (non-accessible) website and print forms (e.g. Contact, Registration, Feedback, and Application forms) with customized, mobile-friendly minisite forms which meet the highest WCAG 2.0 Level AAA accessibility technical standards.

These multimedia minisite forms are powerful, beautiful, and accessible for people with all abilities.

"WCAG 2.0 accessibility" is required by AODA law (Canada). Read the Government Guideline.

Not sure if your website forms and content are accessible? Simply test here: AChecker.ca

Five JACK™ Solutions

The Jibbio Accessibility Compliance Kit (JACK™) is a collaborative effort between Jibbio.com and ChangingPaces.com (formerly o/a People First 4 AODA). JACK™ is powered by Jibbio.com technology, and all content for JACK™ applications was created exclusively for Jibbio by Trish Robichaud, Founder of ChangingPaces.com.

Trish Robichaud is a multiple award winning Disability Awareness Coach, Life & Business Coach, Author, Facilitator, Advocate & Motivational Speaker who lives with multiple sclerosis and major depression.

ChangingPaces.com was the FIRST disability awareness training firm in Ontario to have an Accessible Customer Service training program developed, tested and implemented in the field.

In addition, Trish Robichaud served as subject matter expert & content development support for training programs on the Integrated Accessibility Standards Regulation under the Accessibility Directorate of Ontario.

Government and public sector organizations that have contracted ChangingPaces.com to deliver training include but are not limited to:

  • City of Brantford
  • City of Oshawa
  • City of St Thomas
  • City of Thunder Bay
  • County of Elgin
  • County of Lennox & Addington
  • County of Simcoe
  • District of Nipissing Social Services
  • Family Transition Place
  • Georgian College – Barrie
  • Municipality of Central Elgin
  • Ontario March of Dimes
  • Prince Edward County
  • Town of Bracebridge
  • Town of Bradford West Gwillimbury
  • Town of Georgina
  • Town of Iroquois Falls
  • Town of New Tecumseth
  • Town of Newmarket
  • Town of Parry Sound
  • Town of Perth
  • Town of Smooth Rock Falls
  • Town of Whitchurch-Stouffville
  • Township of Adjala-Tosorontio
  • Township of Black River-Matheson
  • Township of Georgian Bay
  • Township of King
  • Township of Muskoka Lakes
  • Township of Springwater
  • University of Toronto – Career Centre

05 mins - INTRO - Introductions, Agenda & Tips
15 mins - MODULE 1 - Types of Disabilities and Barriers
15 mins - MODULE 2 - Customer Service Standards
10 mins - MODULE 3 - General Standards of the Integrated Regulation
20 mins - MODULE 4 - Information & Communication Standards
15 mins - MODULE 5 - Employment Standards
10 mins - MODULE 6 - Transportation Standards
10 mins - MODULE 7 - Public Spaces Standards
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100 mins

Page 1 - INTRO - Introduction, Agenda & Tips (5 mins)

  • Meet "Jack" and Trish, your instructors!
  • Tips for Completing this Online Mobile eTraining Program

Page 2 - MODULE 1 - Types of Disabilities and Barriers (15 mins)

  • Purpose of the AODA & Overview of Components

  • 4 Types of Barriers
        Physical Barriers
        Communications Barriers
        Systemic Barriers
        Attitudinal Barriers
  • 6 Types of Disabilities, Communication Tips, Accommodation Strategies & Assistive Devices
        Vision
        Hearing
        Mental Health
        Intellectual
        Learning

Page 3 - MODULE 2 - Customer Service Standard (15 mins)

  • Requirements of the Customer Service Standards
  •     Obligated Organizations
        Non-Compliance Penalties
        Development of Policies, Practices & Procedures
        Service Animals & Support Persons
        Notice of Temporary Disruptions
        Training
        Feedback
        Alternate Format Documents
  • 4 Principles of Accessible Customer Service

Page 4 - MODULE 3 - General Standards of the Integrated Regulation (10 mins)

  • Requirements of the Integrated Standards Regulation
  •     AODA & the Human Rights Code
        Obligated Organizations
        General Standards
        Development of Policies
        Accessibility Planning & Reporting
        Accessible Procurement
        Self-Serve Kiosks
        Training

Page 5 - MODULE 4 - Information & Communications Standards (20 mins)

  • Information & Communication Standards
  •     Feedback Systems
        Accessible Formats & Communication Supports
        Emergency Planning & Public Safety
        Accessible Websites
        Education & Training Materials
        Training to Educators
        Producers of Education Materials
        Libraries of Education Institutions
        Public Libraries

Page 6 - MODULE 5 - Employment Standards (15 mins)

  • Employment Accessibility Standards
  •     Recruitment, Assessment or Selection Process
        Notice to Successful Applicants
        Informing Employees of Supports
        Accessible Formats & Communication Supports
        Workplace Emergency Response Information
        Documented Individual Accommodation Plans
        Return to Work Process
        Performance Management, Career Development, Advancement & Redeployment

Page 7 - MODULE 6 - Transportation Standards (10 mins)

  • Transportation Standards
  •     Availability of information on accessibility equipment, etc.
             Non-functining accessibility equipment
             Accessibility training
             Emergency preparedness and response policies
        Fares & Support Persons
        Transition & Existing Contracts & Vehicles
        Accessibility Planning for Conventional & Specialized Transportation
        Extensive Requirement for both Conventional & Specialized Services
        Other Transportation Services
        Municipalities & Taxicabs
        Compliance Provisions & Non-Compliance Penalties

Page 8 - MODULE 7 - Public Spaces Standards (10 mins)

  • Design of Public Spaces Standard
  •     7 Types of Public Spaces
             Recreational trails and beach access routes
             Outdoor public use eating areas, like those found at rest stops or picnic grounds
             Outdoor play spaces
             Exterior paths of travel (e.g. sidewalks) and their associated elements such as ramps, stairs, rest areas
             Accessible off-street and on-street parking spaces
             Obtaining services (service counters, fixed queuing guides and waiting areas)
             Maintenance planning
        Scope of the Requirements
             Building new public spaces, or
             Making planned significant alterations to existing public spaces.
             Retrofitting not required
        Who must comply & when

Short QUIZ (5 questions)

Page 9 - Employee Confirmation of Completion

  • Date
  • Employee Name
  • Employee # (if applicable)
  • Digital e-Signature

 After an employee has completed their eTraining, multiple email recipients can be notified of their completion which includes responses and answers to the quiz. Furthermore, data for all employees are consolidated in one Microsoft Excel, CSV, or TXT file to export for easy offline management and compliance reporting- complete automation and management.

We've removed financial barriers to help educate people on accessibility.

JACK™ ($300+ per month) is now included with the Jibbio 7-in-1 Suite

Uncomparable Value

JACK™ AodaPortal.ca AodaTraining.org
Accessibility Compliance Requirements
Web Accessible solutions
Yes
Yes
Customer Service e-Training, Tracking, & Management
Ontario AODA compliance
Yes
Yes
Yes
Use worldwide
Yes
N/A
N/A
Customer Feedback Process
Ontario AODA compliance
Yes
No
No
Use worldwide
Yes
N/A
N/A
Customer Service Provision Policies
Ontario AODA compliance
Yes
No
No
Use worldwide
Yes
N/A
N/A
Recruitment & Employment Intake
Ontario AODA compliance
Yes
No
No
Use worldwide
Yes
N/A
N/A
Emergency Response & Public Safety Info Provision Policies
Ontario AODA compliance
Yes
No
No
Use worldwide
Yes
N/A
N/A
Public & Staff
Simple & interactive experience
Yes
Desktop & smartphone applications
Yes
Automated & self-sustaining, 24/7
Yes
Accessible text resize control
Yes
Accessible text-to-speech audio
Yes
Accessible Video, Audio, Images
Yes
Admin
No software downloads
Yes
Easy web-based interface
Yes
Complete AODA content included
Yes
Content updates (legislation)
Yes
Customize & brand
Yes
Desktop & mobile apps
Yes
Accessible mobile app print signs
Yes
7-in-1 Toolset
Minisite Forms
Yes
N/A
N/A
Online Scheduling
Yes
N/A
N/A
Email Marketing
Yes
N/A
N/A
3-in-1 QR Codes
Yes
N/A
N/A
Online Coupons
Yes
N/A
N/A
URL Shortening
Yes
N/A
N/A
Accessibility Compliance (JACK™)
Yes
N/A
N/A
Host
Web-based
Web-based
Disk space & storage
UNLIMITED
5 GB
N/A
No contracts
Yes
Tech support
Yes
Yes
Yes
Setup fee
$0
$2,500 and up
Monthly fee per employee
$0
$5+ per user
$35 per user
Total value
$300+ per month
All for just
INCLUDED
$100 /mo
N/A
Monthly Fee Examples
(per location)
(training only)
If you have:
1 to 49 employees
INCLUDED
$105 to $195
per month
$35 to $665
If you have:
over 50 employees
INCLUDED
$350+
per month
$1750+
Save tens of hours, thousands of dollars

All Features

UNLIMITED Customer Service Staff eTraining compliance
Accessible Customer Service Policies compliance
Accessible Customer Feedback compliance
Accessible Recruitment, Employment, and Volunteer Intake compliance
Accessible Emergency Response Procedures & Public Safety Info compliance
General
Automate core AODA & ADA digital requirements - Set & forget
Mobile-friendly, accessible web-based solutions
Desktop and print signage mobile apps
Customize and brand
Multi-accessible (text-to-speech, text resize control, video, images, audio)
Highest WCAG 2.0 Level AAA standards
Self-driven eTraining for all employees and volunteers
Management
Keep track of who’s been trained, when, and mandated course completion
Export completion in one Excel or CSV file
Easy & organized compliance reporting
Accessible Forms
Replace non-accessible web & print forms (e.g. Registration, Application)
Accessible Communication
Patrons can access your policies at any time using their cell phone
Patrons can apply for jobs at any time using their cell phone
Job applicants can use their cell phone to upload resumes, multiple files, and videos
Patrons can provide feedback at any time using their cell phone
Patrons can view emergency response procedures at any time using their cell phone
Patrons can download accesible images at any time using their cell phone

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